Market research must evolve beyond simple data collection to protect people's privacy.
On this episode of Ponderings from the Perch, the Little Bird Marketing podcast, host and CEO Priscilla McKinney talks with guest and Ipsos Senior Vice President Alina Serbanica about global data privacy in market research. They explore how privacy legislation varies across regions and the challenges of implementing consistent standards in multi-country research projects.
In her role at Ipsos, Serbanica oversees privacy compliance across all operational areas, ensuring projects meet global, regional, and national law requirements. This is particularly crucial as policymakers implement new regulations around artificial intelligence technology and the protection of minors and vulnerable populations. They discuss how privacy principles remain consistent across both in-person and online research, though execution differs significantly based on methodology and technology used.
"Many people think that privacy compliance regulations today are limited to GDPR, which is no longer the case," Serbanica explains. "Very few people know we have over 160 countries in the world with privacy regulations adopted."
Serbanica also shares insights from her 35-year journey in market research, including her role on the ESOMAR Council and as a national representative for Romania. Her work with ESOMAR focuses on transforming the association to represent professionals and companies better worldwide while updating ISO market research standards to address new components like artificial intelligence technology. For emerging researchers, she emphasizes the importance of understanding research fundamentals before diving into specialized areas like data privacy.
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