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A New Lens for Understanding Shopper Behavior

At PFTP we’re always pulling back the curtain to reveal the wizards behind the wizardry. To that end, I’m always looking for industry leaders who are willing to share their expertise openly. They are willing to say, “it’s just us behind the curtain and this is how we make the magic.”

Today we’re going to talk about all things at the crossroads of shopper insights, marketing and behavioral science.

Anne Stephenson has been a guest on PFTP before and when I heard their team at Explorer Research had a new framework for their work I just had to ask her to tell us more!

Anne and I are both endlessly curious. You’ll love this guest. Welcome back, Anne Stephenson!

Anne Stephenson, Founding Partner of Explorer Research, is a behavioral science shopping insights expert helping clients develop and launch effective retail strategies grounded in shopper behavior. With over 30 years of marketing and research experience with packaged goods, retail, pharmaceutical and more, she captures and translates shopper behavior to help brands create winning campaigns and experience great business impact. 

None of us shop the same as we did 3 years ago. The customer journey has changed. Shopping is no longer a linear experience. Many questions need to be asked and answered with fresh perspective: 

  • What are the category motivations when people are actually shopping? 
  • What are the internal and highly personalized motivations for shopping? 
  • What is driving individual shopping trips? 
  • How are personal values interacting with external shopper influences?

Now, more than ever before, we need to look at shoppers from a holistic, total person standpoint. Being able to see the shopper as a person from multiple perspectives is important for brands. This kind of thinking needs a framework - a framework that can deliver compelling insights about how to activate your shopper. 

Let’s discuss with Anne on the Ponderings from the Perch Podcast.

And in case you’d like to snag yourself an amazing blazer, here’s the link to Smythe that Priscilla promised! https://shopsmythe.com Thanks for the hot shopping tip, Anne! 

Shoutout to our sponsors Ag Access and Year of Joy!

Uncovering insights in the agricultural industry can seem like looking for a needle in a haystack. Luckily, Ag Access is a team of needle-finding experts! From recruitment and survey design to planning and execution of custom full-service market research projects, you can count on Ag Access to deliver expertise and meaningful outcomes. Our 400,000+ member community covers the breadth of the agriculture chain, including technology, ag sales, crop growers, livestock producers, feed supply and more. With a full-time engagement center, research logistics team, and 400,000 member-strong insights community, Ag Access is an irreplaceable bridge between researchers and professionals in the agriculture industry. Visit ag-access.com to learn more. 

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