Understanding consumers beyond traditional market research metrics is important. Perfecting buyer personas requires a deeper dive, and technology can help.
On this episode of Ponderings from the Perch, the Little Bird Marketing podcast, host and CEO Priscilla McKinney talks with guest and Glimpse Chief Strategy Officer + Chief Client Officer, Adam Bai about the evolution of buyer personas in marketing and how anthropology can perfect them. Traditionally, personas were simplistic stereotypes or basic demographic profiles. However, modern approaches focus on persona mapping and deeper attitudinal and emotional insights that go beyond surface-level characteristics.
Bai explains how Glimpse, a groundbreaking human response platform, helps companies develop a more nuanced understanding of their ideal customers. For example, in their work with HubSpot, they created a persona called "Growth Gabby.” Using a growth strategy framework and surveys that privileged unstructured, open-ended responses, this approach allows for capturing rich, emotional data about potential customers' aspirations, career goals, and worldviews rather than relying solely on traditional segmentation methods.
"We've transformed from being a better [market research] survey platform,” Bai explains. “[To where] the value is in the platform itself."
Bai and McKinney also discuss emerging technologies of synthetic data and digital twins. He describes synthetic data as a method of reconstructing potential human responses without directly interviewing individuals. This hybrid approach helps reach hard-to-access audiences, address representation gaps, and provide cost-effective market research.
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