Can research partnerships move beyond the vendor-client dynamic to become valid strategic extensions of your team?
On this episode of Ponderings from the Perch, the Little Bird Marketing podcast, host and CEO Priscilla McKinney talks with guest Paul Mastrianna, Vice President of Business Development at Socratic Technologies, about building research partnerships that prioritize client needs over product pitching. They explore how understanding a client's business objectives, capability gaps, and internal strengths transforms research from a transactional service into a strategic partnership that delivers long-term value.
They discuss how successful research partnerships require moving beyond transactional vendor relationships to become valid extensions of client teams. Mastrianna emphasizes understanding what clients need help with versus what they can handle themselves, conducting capability audits that identify gaps rather than pushing unnecessary services. "I hate hearing 'these are [just] our vendors' from clients," Mastrianna explains. "I always look at it as a partnership. We're here to help each other grow and learn." This consultative approach builds trust and creates what Mastrianna calls "stretch before you run" moments, where taking time upfront to understand questionnaire logic, sampling strategies, and reporting needs prevents rushed mistakes while enabling faster turnaround when speed matters.
The conversation reveals how institutional memory loss costs research teams real money and time. When team members leave, their knowledge often disappears into shared folders and scattered files. Mastrianna describes how centralized dashboards solve this problem by consolidating all concept testing results in a single, accessible location, enabling teams to compare performance across concepts, identify patterns, and onboard new team members without starting from scratch. This infrastructure transforms one-off research tactics into sustainable strategic programs that deliver compounding value over time.
Music written and performed by Leighton Cordell.
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