Can synthetic data truly replace the messy, uncomfortable truths that real humans reveal about your brand?
On this episode of Ponderings from the Perch, the Little Bird Marketing podcast, host and CEO Priscilla McKinney talks with guest and Senior Manager of Brand Insights at Ricard Pernod, Kira Greenberg, about the critical balance between innovative research methodologies and traditional human-centered approaches. They explore why customer insights derived from actual human experiences remain irreplaceable, even as AI and synthetic data promise faster, cleaner answers to business questions.
They discuss how the best innovations emerge from contradictions and tensions in consumer behavior rather than sanitized data. Greenberg explains that while quick research methods have their place, deeper qualitative approaches often prevent companies from needing to revisit the same questions repeatedly. The conversation reveals how insight professionals must sit in the messiness of human behavior and translate it for executives who face pressure to move at the speed of business. "Humans are messy," Greenberg explains. "But that's where the best [innovations] live. In contradictions, in tensions, in things that we're trying to solve for. Everything else is boring."
The discussion also covers the pendulum swing of research trends, from qualitative at scale to AI-driven insights, and why steadiness matters more than chasing every shiny new methodology. Greenberg emphasizes that consumers deserve more credit than they typically receive, particularly when it comes to articulating what they absolutely don't want. The role of insights professionals, she argues, is to dig deeper with sufficient skepticism to identify gaps in consumer statements and act on those discoveries.
Music written and performed by Leighton Cordell.
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