The Power of Conversational Research for Customer Insights
The research fraud crisis is louder than the industry wants to admit, and the companies still shopping from the same com...
Need a ride? Call Lyft. Need UX research? Call Zoë Glas! Zoë leads research for Lyft’s Rentals team. While a lot of her day is research, a surprising amount of her job is devoted to advocating for and pushing the real business impact of UX research. A large part of that implementation involves diversity in the research process. By bringing in a wide range of genders, backgrounds and career paths Zoë has found her research solutions are pushed to the next level. In this episode of Ponderings for the Perch, Zoë discusses her top UX research tip: get everyone involved!
The research fraud crisis is louder than the industry wants to admit, and the companies still shopping from the same com...
Consumers are not liars. They are simply unreliable narrators of their own lives, and the entire consumer research indus...
Faster is not better if no one has asked what the speed is for.
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