Robert Gray is co-founder and COO of Paradigm Sample. His superpowers are operation strategy and world-class client services. In this episode he elaborates on how Paradigm Sample is meeting this pandemic head on and moving forward. From internal promotions to far-reaching collaborations from within the industry, he celebrates the human side of insights and data collection.
Check out this quote from Robert about service:
“The biggest thing that anybody can do, especially in operations, is realize that providing world-class service is actually a journey. It is not a destination. So, a company’s ability to be agile, flexible, committed to solving the issues for their clients is really critical. Sample prices obviously are more competitive, so you’re talking about that pricing component. As a result of that, we have to focus even moreso on quality and service at those competitive sample prices.”
Don't miss this episode to get a solid dose of human insight, hope and optimism. ALSO watch out for Katie Egge as she may emerge as the Paradigm Sample Cookoff Champion!
Like what you hear? Let us know! Subscribe, rate and review Ponderings from the Perch on iTunes.
Let Us Know What You Thought about this Post.
Put your Comment Below.